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Terms and Conditions

These terms and conditions govern your use of the Tollesbury Pharmacy and this website. Please read them carefully as they affect your rights and obligations under the law. Use of this website will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

You will be required to register as an authorised user of this website and agree to these terms and conditions. Acceptance of these terms and conditions does not affect your statutory rights.

Use of the Tollesbury Pharmacy website

The Tollesbury Pharmacy website is provided for your personal use. Tollesbury Pharmacy have taken every reasonable care in preparing the content of this website. However, Tollesbury Pharmacy disclaims all warranties of any kind with regard to the content services and products contained on this website. Tollesbury Pharmacy, its Directors and employees shall not be liable for any losses or claims arising directly or indirectly from the use of this website. Any links to other websites or providers of information in any medium are provided for interest only Tollesbury Pharmacy accepts no responsibility or liability what so ever for their content. Such links do not imply our endorsement of any content or product. The Tollesbury Pharmacy website is provided without any warranties or guarantees - you must bear all the risks associated with the use of the Internet. We may update these terms and conditions from time to time and any changes will be notified to you by an announcement on the Tollesbury Pharmacy website. Your continued use of the website would indicate your acceptance to be bound by the revised terms and conditions.


To register with Tollesbury Pharmacy you must be over sixteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when updating your personal details.

We are in compliance with the Data Protection Act.

Availability of the Tollesbury Pharmacy website

Access to the Tollesbury Pharmacy website cannot be guaranteed and your access may be occasionally restricted to allow for fault repairs, maintenance, or the upgrade of new services and products. Tollesbury Pharmacy will attempt to restore the website as soon as it reasonably can.


The information supplied on the website does not substitute for professional medical advice. You should always read all labelling and product information sheets before taking medicines of any kind. The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition you are very strongly advised to consult your doctor without any delay.

Buying from our website

The content and products contained within this website are directed solely at those who access the site from mainland Britain. Tollesbury Pharmacy is only able to deliver to a mainland Britain address. Any orders requiring delivery to Northern Ireland will attract a higher P&P charge which we will advise you of after your order is placed. Delivery times may also vary to Northern Ireland. Any order placed by a customer is only an offer to purchase which Tollesbury Pharmacy may in its absolute discretion accept or decline without having to provide a reason. Notwithstanding that payment has been made by the customer online and may have been processed, Tollesbury Pharmacy reserve the absolute right to refuse to supply the products and in such cases are not obligated to provide a reason for declining the order. In such cases a refund will be provided to the customer within a reasonable period of time by the same method as payment received. All private & NHS prescriptions are delivered by first class recorded delivery. Tollesbury Pharmacy cannot accept any responsibility for prescriptions or orders which are delayed or lost due to Royal Mail including the use of the freepost address.

Your security

Tollesbury Pharmacy takes online security very seriously and you can use our website with confidence. We use a secure server which encrypts your credit card information during transmission. Your card details are transferred over a secure virtual private network (VPN) to an authorisation server which is not directly connected to the Internet. Your card details are then entirely deleted from our systems after the transaction has completed.

Deliveries & Pricing

Although Tollesbury Pharmacy aims to offer you the best service possible, Tollesbury Pharmacy makes no promise that the services and products will meet with your requirements. Postage and packing is currently charged at £5 per transaction , Please note, heavy/bulky items may be subject to extra delivery charges. In this event, we will contact you and advise you accordingly. Deliveries are normally despatched by Royal Mail and we will inform you by e-mail of the date and method of despatch. Please note that all prescription medicines are despatched by recorded delivery and will require a signature. It is the customer's responsibility to ensure that an authorised person is available to accept such a delivery. The customer shall inspect the items immediately upon receipt and must notify Newlands Pharmacy within seven calendar days of any discrepancy or any damaged goods.

Tollesbury Pharmacy reserves the right to refuse sales at our discretion if we believe there is a fraudulent credit card use. You may be asked to provide further proof of your identity and/or proof of credit card. Failure to do so will result in termination of the transaction. You will be notified by email if Tollesbury Pharmacy cancels your order or if your credit card has been declined. For security reasons Tollesbury Pharmacy will log your IP address. Details of all fraudulent transactions will be passed on to the relevant authorities.

Returns policy

If, within seven calendar days, you no longer require all or part of your order, providing that the product remains unopened and in its original packaging, the item may be returned at the customer's cost for a full refund. Due to the nature of our business this does not apply to any medicines which may not be returned.


You may not use the Tollesbury Pharmacy website for any of the following purposes:

  • circulating any unlawful, harassing, abusive, obscene or otherwise objectionable material
  • gaining unauthorised access to other computer systems
  • interfering with any other person's use or enjoyment of the Tollesbury Pharmacy website
  • breaching any laws concerning the use of public telecommunications networks or systems
  • interfering or disrupting networks or other websites connected to the Tollesbury Pharmacy website
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner


If any provision of these terms and conditions is found to be invalid by any court having jurisdiction the invalidity of that provision will not affect the validity of the remaining provisions contained within these terms and conditions which shall remain in full effect.

A person who is not a party to these terms and conditions shall gain no rights by way of the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms and conditions but this will not affect the right or remedy of the third party which exists from that Act.

Tollesbury Pharmacy may cancel your registration at our reasonable discretion or if you breach any of your obligations under these terms and conditions.